Exchanges
Ready-to-dispatch pieces may be exchanged within 7 days of delivery if they are unused, unwashed and have their tags and packaging.
Final sale
Pre-order, custom-stitched and sale pieces are final sale, except when they arrive damaged, defective or incorrect.
Damaged or incorrect items
Please check your parcel on arrival and contact us within 48 hours with your order number and photos. We will arrange a replacement or refund.
How to request an exchange
- Message us on WhatsApp or through the contact page with your order number.
- Wait for approval and return instructions.
- Send the item back in its original condition.
- Once inspected, we dispatch the exchange or issue store credit.